- Academics
- Admissions & Enrollment Services
- Research
- Academic & Creative Spaces
- Strategic Partnerships
- Our Impact
- Student Affairs
- Campus & Community
Admissions for Fall 2025 now open
Design Technology Analyst
Summary
Under the general direction of the Chief Technology Officer, the Design Technology Analyst provides technical support for Interdisciplinary areas of the school with a focus on software and tools directly used in the design studios. The position’s focus will be to provide customer service on software and system tools which are heavily used in design projects. This is a full-time position offering a comprehensive benefits package including a range of allowances, child tuition support, and ample professional development opportunities. Company sponsorship and relocation benefits may also be offered depending on eligibility criteria and contingent on approval from the Ministry of Interior.
Reports to: Chief Technology Officer
Department: Technology Services
Major Activities & Essential Functions
- Provides support to faculty, staff, and students on all university-supported applications, as well as, practices outstanding customer service, and provides successful resolution for multiple concurrent assignments at the IT Helpdesk.
- Installs, configures, and maintains personal computers, Windows networks, Apple workstations, file servers, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, and related equipment.
- Communicates complex technology information to novice and advanced computer users, as well as, assists faculty & staff to understand their requirements, develops service plans, and designs technology roadmaps.
- Diagnoses and resolves common technical software, hardware, and communications issues including those related to desktops/laptops, printers, audiovisual equipment, email, and networking.
- Works with faculty & staff to run pilots of new technology solution requests and agree on how new technology will be established in production use.
- Assists in implementing new technology solutions with a focus on quality delivery. Researches, evaluates, and stays up-to-date with rapidly evolving emergent educational technologies and immersive technologies.
- Stays abreast with the rapidly evolving emergent technologies to foster teaching excellence and student innovation, and communicates complex technology information to novice and advanced computer users.
- Analyzes and documents problems with vendor-supplied software, and generates documentation for submission of software problems to vendor; contacts outside resources for input into resolving software problems, and applies corrective action.
- Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
- Assists personnel of other departments as a computer resource and performs responsibilities in accordance with all university standards, policies and procedures, as well as, reports and refers escalations to Chief Technology Officer.
- Performs other job-related duties as assigned by the supervisor.
Qualifications
- Bachelor’s degree in Information Technology or design-related field or 5 work experience in a Design Support office.
- 2-3 years help-desk experience.
- Result-driven and possess leadership qualities
Skills & Experience
- Excellent time management skills and the ability to prioritize work.
- Attention to detail and problem-solving skills.
- Excellent written and verbal communication skills.
- A high level of accuracy, work ethic & a diligent worker.
- Willingness to work within a cooperative structure – working in a team.
- Positive attitude and desire to be in a customer service-oriented environment.
- Strong organizational skills with the ability to multi-task and work to tight deadlines.
- Demonstrated experience working in and fostering a diverse faculty, staff, and student environment or commitment to do so as a staff member at VCUarts Qatar.