Policies

  1. Appointments must be made at least one hour in advance.
  2. Appointments must be canceled at least five hours in advance to provide enough time for other students to claim the spot. Any requested cancellation after this five-hour period will be marked as a missed appointment. 
  3. If you have not logged into your appointment by five-minutes after the starting time, it will be canceled and marked as missed. 
  4. Three missed appointments in an academic year result in the suspension of student account. If your account is suspended, please email the coordinator at nlmace@vcu.edu for further instructions. 
  5. Please log into virtual appointment five-minutes in advance to import your work and prepare your screen. 
  6. Please prepare any specific questions for the instructor before the appointment to ensure no topics are forgotten.